# Help Center

## What is it?

The Help Center collects explanations of every feature in the app in one
place: one page per feature, with a description, how to use it, and common
problems. It's exactly the knowledge base the support assistant (see
[Support Chat](https://www.testlabiq.com/en/help/support-chat)) draws its answers from — what you read here
is the same content the assistant searches in the background.

You'll find it via the **question-mark icon in the header** — next to
search.

## How to use it

1. **Open it:** Click the question-mark icon in the header. You'll see all
   help pages listed alphabetically.
2. **Search:** Type a keyword into the search box at the top (e.g.
   "calibration", "webhook", "API key"). The results show a title and a
   short excerpt from the matching page; clicking one opens it. While searching,
   the results replace the alphabetical page overview.
3. **Read:** Every page follows the same structure — what the feature is,
   how to use it, and common problems with their cause and fix. Where a
   page references another one (e.g. "Measurement ingestion" pointing to
   "MQTT connection"), it's a link straight to the matching help page.
4. **Ask further:** If the docs don't have your answer, or your question is
   specific to your organization ("why isn't my webhook arriving?"), the
   "Ask the assistant" button takes you straight into support chat — which
   can look at your data, unlike the Help Center itself.

## Common problems

- **"I can't find a matching page."** Search only covers the help docs, not
  your project or test data. For questions about specific records, ask the
  support assistant instead of searching further here.
- **"This page isn't translated to English yet."** If a page has no English
  version yet, the German version is shown automatically — a German answer
  beats no answer.
- **"A link on this page goes nowhere."** Please report it via support
  chat — help pages are updated with every feature change, but a link can
  occasionally go stale.

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Source: https://www.testlabiq.com/en/help/help-center